FAQs
Answers to Your Frequently Asked Questions
Get clear, straightforward answers to the questions facility leaders ask most when power reliability, compliance, and uptime are on the line.
Frequently Asked Questions
What types of facilities does LionHeart support?
LionHeart works with a wide range of facilities, including healthcare centers, data centers, industrial operations, property management portfolios, educational campuses, and government buildings. Our services are designed for environments where uptime, safety, and compliance are critical.
Do you service all generator brands?
Yes. LionHeart is an independent service provider, which means we service and support all major generator brands. This allows us to recommend solutions based on what’s best for your system, not what’s tied to a specific manufacturer.
How often should generators be maintained?
Most commercial and industrial generators should be inspected and serviced at least twice per year. The exact schedule depends on usage, environment, and code requirements. LionHeart builds maintenance programs tailored to your facility to keep systems reliable and inspection-ready.
Do you provide emergency generator service?
Absolutely. LionHeart offers 24/7/365 live voice emergency response. When you call, you speak with a real person who understands critical power systems and can mobilize support immediately. Emergency service is available day or night, including weekends and holidays.
What services do you provide beyond generator maintenance?
In addition to generator maintenance and repairs, LionHeart provides automatic transfer switch service, switchgear service, fire pump maintenance, load bank testing, fuel maintenance, control panel retrofits, UPS installation, permanent load bank installation, leak detection equipment installation, and remote monitoring and control.
Do you help with compliance and inspections?
Yes. Compliance is a major part of our service approach. Every inspection, test, and repair is documented clearly to support audits, inspections, and internal records. Our team stays current on applicable codes and standards to help facilities remain compliant year-round.
What makes LionHeart different from other service providers?
LionHeart combines EGSA-certified field technicians, in-house engineering support, and a service-first approach. Each client is supported by a coordinated team that understands their system and history, which leads to faster response times and better outcomes. We also provide true 24/7 live emergency support, not call centers or automated systems.
Can you help modernize older power systems?
Yes. LionHeart specializes in proactive power solutions such as control panel retrofits, system upgrades, and monitoring solutions. These services help extend equipment life, improve visibility, and reduce the risk of unexpected failures.
Where does LionHeart provide service?
LionHeart serves clients across the Midwest and beyond, including Illinois, Wisconsin, Indiana, Michigan, and Georgia. We support both single-site facilities and multi-location operations.
